Refund and Replacement Policy
BRAVON Taste Guarantee
Your first BRAVON purchase should feel like a discovery, not a gamble. If your first coffee purchase is not right for your taste, contact us with your order details. We will review the order and provide an appropriate refund, replacement or other resolution.
Because coffee is a food product prepared for each order, we generally do not ask customers to return opened coffee. Please do not mail coffee back unless we specifically instruct you to do so.
Order or Fulfillment Errors
If you receive the wrong product, wrong grind, an incorrectly labeled item or another fulfillment error, contact us. When the error is ours or our fulfillment partner's, we will provide an appropriate replacement or other remedy at no additional cost.
Shipping and Address Issues
If an issue results from information supplied with the order, such as an incorrect shipping address or incorrect product selection, replacement or refund costs may be the customer's responsibility.
For carrier related issues such as shipping damage, package theft or a package marked delivered but not received, contact us. We will review the circumstances and determine the appropriate next step, which may include a replacement or carrier claim.
Changes and Cancellations
Order changes and cancellations are not guaranteed once fulfillment has begun. Orders that have already been fulfilled or assigned for shipment may no longer be changed or cancelled.
For help, use the Contact page and include your order number and the email address used at checkout.