Refund & Replacement Policy
Because coffee is a food product prepared for each order, we generally do not ask customers to return coffee. Returned coffee cannot be restocked.
If you receive the wrong product, wrong grind, an incorrectly labeled item, or another fulfillment error, please contact us. We will review the issue and provide an appropriate replacement or other remedy at no additional cost when the error is ours or our fulfillment partner's.
If an issue results from information supplied with the order, such as an incorrect shipping address or an incorrect product selection, replacement or refund costs may be the customer's responsibility.
For carrier-related issues such as shipping damage, package theft, or a package marked delivered but not received, please contact us. We will review the circumstances and determine the appropriate next step, which may include a replacement or a carrier claim.
Order changes and cancellations are not guaranteed once fulfillment has begun. Orders that have already been fulfilled or assigned for shipment may no longer be changed or cancelled.
Please do not mail coffee back unless we specifically instruct you to do so. Contact us through our Contact page for assistance.