Refund policy

Refund & Replacement Policy

Because coffee is a food product prepared for each order, we generally do not accept physical returns of coffee. Returned coffee cannot be restocked or resold.

If you receive the wrong product, wrong grind, an incorrectly labeled item, or another fulfillment error, please contact us as soon as possible. We will review the issue and, when the error is ours or our fulfillment partner's, provide an appropriate replacement or other remedy at no additional cost.

If an issue results from information provided with the order, such as an incorrect shipping address or an incorrect product selection, replacement or additional shipping costs may be the customer's responsibility.

For carrier-related issues, including shipping damage, package theft, or a package marked delivered but not received, please contact us. We will review the circumstances and determine the appropriate next step, which may include a replacement or a carrier claim.

Order changes and cancellations are not guaranteed once fulfillment has begun. Orders that have already entered fulfillment or have been assigned for shipment may no longer be modified or cancelled.

Please do not mail coffee back to us unless we specifically instruct you to do so.

For assistance, please contact BRAVON Coffee through the Contact page at bravoncoffee.com